Refund and Returns Policy

Company Name: WEBMAGNET LIMITED
Website: https://webmagnet.co.uk/
Email: info@webmagnet.co.uk
Registered Address: 27 Old Gloucester Street, London, England, WC1N 3AX

1. Overview

At WEBMAGNET LIMITED, we are committed to delivering top-tier Online Visibility Solutions, including SEO, Social Media Marketing, Content Marketing, Online Reputation Management, and Local SEO & Google Business Optimization. Given the nature of our services—digital, strategic, and time-bound—we maintain a strict Return and Refund Policy. By purchasing our services, you agree to the terms outlined in this policy.

2. Non-Tangible Services

Our services are intangible and primarily delivered digitally. Therefore, unlike physical products, our offerings are not eligible for return once the service has commenced or a project has been initiated.

3. Eligibility for Refunds

Refunds may be granted under the following limited conditions:

Duplicate Payment: If you were charged twice for the same service, we will refund the duplicate payment upon validation.
Service Not Delivered: If a service explicitly promised in writing was not delivered within the defined timeline and no valid reason or extension agreement is in place.
Pre-Service Cancellation: If you cancel a project before any substantial work has been started and prior to the approval of the Service Agreement.

4. Refund Request Process

To request a refund, you must:

Email info@webmagnet.co.uk with the subject “Refund Request – [Your Project/Invoice Number]”.
Include your full name, contact information, purchase details, and specific reasons for the refund request.
Submit your request within 7 days of the payment date or the project’s start date, whichever is earlier.

Refund requests submitted after this period may not be eligible for review.

5. Evaluation and Approval

Each refund request is assessed on a case-by-case basis. Our evaluation process includes:

Reviewing the scope of work agreed upon.
Verifying whether deliverables were provided.
Assessing communication records and client responsiveness.

We aim to respond to all refund requests within 5–7 business days.

6. Partial Refunds

In certain cases, we may offer partial refunds. For example:

If only a portion of the service has been delivered and mutually agreed as incomplete.
If cancellation occurs midway and there is unused time or deliverables remaining in your billing cycle.

Partial refunds are calculated based on work completed, time invested, and administrative resources used.

7. Non-Refundable Situations

Refunds will not be issued under the following conditions:

Change of mind after service commencement.
Lack of internal coordination on the client’s part.
Failure to provide required assets, content, or approvals within the agreed timeline.
Disagreement with strategic or creative direction once approved.
Unrealistic expectations beyond the defined scope of work.

8. Chargebacks and Disputes

Initiating a chargeback without first attempting to resolve the issue with our team is a breach of these Terms. If a chargeback is raised without due communication:

Your account may be suspended.
Future service access may be revoked.
Legal action may be taken to recover damages or service value.

9. Refund Method

If your refund is approved:

Refunds will be issued via the original payment method.
Allow 5–10 business days for the transaction to reflect in your account, depending on your financial institution.